During this time, you have a lot to think about. We want to ensure you have all the answers you need to make the best decision for you and your family.
Here are some of the most common questions we receive. If you have a question and the answer isn’t in the FAQ Section or on the website, please contact our customer support. And if you don’t know what you don’t know, call us. We will walk you through everything.
Common Inquiries
Can we do a memorial service at a funeral home?
Yes. Through Scott’s Family Services, we can host a memorial service for your loved one at one of our convenient locations. If you do not wish to host a service at a funeral home, we also encourage families to host a celebration of life on their own terms and in a setting meaningful to their family.
How long does it take to receive your loved one’s ashes?
In Indiana, it typically takes 7-10 days. There is a standard 48-hour waiting period, and we must also have a Doctor’s or Coroner’s signature to proceed with cremation.
In Kentucky, it typically takes 5-7 days. The Coroner must sign the provisions cremation permit, typically within 24-48 hours.
What is included in your packages?
View our White Glove Cremation Services for full descriptions of what is included in our packages and their pricing. With our transparent package pricing, everything you need is included in each of our packages. Once you choose the package, you can rest assured there will be no surprise costs.
What’s the process once we complete the order?
Once arrangements are made, a Magnolia Care Team member will be sent to collect your loved one. Our removal services are provided 24 hours a day, depending on your needs.
With our in-house removal process, you can rest assured your loved one remains in our care throughout the entire process. The moment we take them into our care, your loved one is given an ID Tag with a barcode that remains with them throughout the entire process.
Once your loved one's ashes are ready to be returned, you can pick them up at our office or have them delivered by mail. We will send them to your home via USPS with tracking and signature requirements.
When will we receive the death certificates?
In Indiana, you will receive the certificate typically in 5-7 days.
In Kentucky, you will receive the certificate typically in 2-6 weeks.
In both cases, you can pick up the certificate from the Magnolia office or receive it by mail.
Does Medicaid cover Cremation Costs?
Magnolia Cremations accepts Indiana Medicaid Burial Assistance to help those families when it pertains to cremation service payments. For more information, please visit our Medicaid Assistance page or contact us at 812-913-0044 to speak with one of our experienced Family Care Advisors.
Call any time for immediate assistance
1-812-913-0044
